You know what you will pay, before you start.

Clear rates, and nothing if nothing is recovered.

30% of the compensation recovered, whatever the case, including when additional expenses (meals, accommodation, transport) are also recovered. The fee never applies to reimbursed expenses, which are paid to you on top.

15% of a ticket refund: cancelled flight, or a delay of 5 hours or more if you give up the journey. A new ticket bought to continue your journey counts as expenses, with no fee.

30% of baggage compensation: lost, delayed or damaged suitcase, including the reimbursement of your essential purchases.

Examples with no guarantee of outcome. VAT not applicable (French small business exemption).

Who receives the money?

The airline pays the sums due into a dedicated FLYORA account, opened exclusively for travellers’ funds. We deduct our fee (30% of the compensation, 15% of a ticket refund, 30% for baggage) and pay you the rest within seven working days, with a detailed statement. If the airline refunds the ticket directly to your card, we simply send you our invoice.

What if you change your mind?

You have fourteen days to withdraw, without giving a reason and at no cost. After that, you can stop the process at any time, at no cost. One exception only: if we have already sent your claim and the airline pays afterwards, the fee remains due.

What if the airline refuses?

We explain why and what remains possible. You pay nothing. No legal proceedings are started without your written consent.

Read our Terms and Conditions →