Website Terms of Use
Use of the flyora.eu website · Version of 8 October 2026
These terms set out the rules for using the flyora.eu website. They are separate from the Terms and Conditions of service, which only apply if you sign a mandate with FLYORA. This English version is a translation provided for your convenience; in the event of any discrepancy, the French version prevails.
1. Website publisher
The website is published by Nassim Benkhelifa, sole trader (entrepreneur individuel, EI), trading under the name FLYORA. Full details are given in the legal notice.
2. Purpose and acceptance
By browsing the website or using the request form, you accept these terms. If you do not accept them, please do not use the website.
3. Access to the website
Access to the website is free. FLYORA strives to keep it available but does not guarantee uninterrupted access: the website may be interrupted for maintenance, an update or a failure. Connection costs (network operator, equipment) are your responsibility.
4. Estimate and information content
The estimate and the articles on the website are indicative and for information only. They are neither personalised legal advice nor a promise of compensation. The right to compensation depends on the circumstances of the flight, the supporting documents and the airline’s response. The free estimate does not form a contract.
5. Request form and tracking area
You undertake to provide accurate and complete information, and to send only documents that concern you or for which you are entitled to act. Access to your case is protected by a code sent to the email address you provide: you must keep this access personal. The size of the documents you upload is limited.
6. Prohibited uses
It is prohibited to: use the website to send false information or impersonate a third party; try to gain unauthorised access to areas or data not intended for you; disrupt the operation of the website, in particular through automated or bulk submissions; copy the website’s content by automated means.
7. Intellectual property
The texts, images, logos, graphic elements and structure of the website are protected. Any reproduction or reuse without FLYORA’s written permission is prohibited, except for short quotations with the source acknowledged.
8. External links
The website may contain links to third-party services (social networks, WhatsApp, online services). FLYORA is not responsible for the content or practices of these services, which have their own terms.
9. Personal data and cookies
The processing of your data is described in the privacy policy. Advertising measurement cookies and trackers are only placed with your consent, which you can refuse or change at any time from the “Cookie choices” banner.
10. Liability
FLYORA takes the greatest care with the information published, but cannot guarantee that it is free of errors or up to date at all times. These limitations do not apply where prohibited by law, nor to FLYORA’s obligations under the Terms and Conditions and the mandate you sign.
11. Changes to these terms
FLYORA may change these terms. The applicable version is the one published on this page on the date of your visit. A new version does not change the Terms and Conditions or an ongoing mandate.
12. Applicable law and mediation
These terms are governed by French law. In the event of a dispute not resolved after a written complaint to FLYORA (nb.flyora@gmail.com), you may refer the matter, free of charge, to the consumer mediator indicated in the legal notice. You retain the right to bring the matter before the competent courts under the legal rules applicable to consumers.
Last updated: 8 October 2026.